FAQ

Billing

When will my credit card be charged? 

As soon as you place your order or approve our subscription via text. Don’t worry we’ll remind you before we charge you.

What forms of payment do you accept?

Topicals currently accepts all major credit cards, including Visa, MasterCard, American Express, and Discover credit and debit cards. We also accept Afterpay and Swaypay. 

My payment didn’t go through.

If your payment doesn’t go through, make sure you all the credit card information is correct and that your card is not expired.


Order questions

How can I update my order? 

Please text us by sending the words TOPICALS411 to 283-98. For international customers, text TOPICALS411 to +1 (516) 806-5364.

How do I check the status of my order?

You can check the status of your order on your account page or by texting TOPICALS411 to 283-98. For international customers, text TOPICALS411 to +1 (516) 806-5364.


Other

Is your packaging recyclable?

Our packaging is recyclable from our aluminum tubes all the way to our boxes.

What’s so great about Topicals?

We’re transforming the way you feel about skin by taking the focus off of having clear skin and celebrating the fun of flare-ups.


Shipping

Is Covid-19 affecting your shipping?

We are experiencing a bit of delays because we want to keep our team members safe. 

How long does processing take?

Processing is the time it takes to pack and ship your order. Processing can take up to 1 week. For restocks, it will take up to 2 weeks max to process and fulfill the orders. Shipping itself takes an additional 2-8 days.

How long does shipping take?

Currently our ship times are between 2-8 days depending on your location. (We ship from New Jersey). You can always select expedited shipping if you need it sooner!

So when will my order ship?

We try our best to ship 1 week after the order is placed. As a small team, we put our team’s mental health first so sometimes orders may go out a bit later than that. For restocks, it will take up to 2 weeks to process and fulfill orders. Shipping itself takes an additional 2-8 days.

What countries does Topicals ship to?

From our website, we only ship to the USA and Canada. We’re working on other international locations too!

How long does it take to ship to Puerto Rico, Alaska, or Hawaii?

Lucky you for living in such a dreamy place! Orders typically take 9-14 days.

I haven’t received tracking numbers.

Usually it takes 3 days for the tracking to get registered on your end so be patient, but if you don't hear from us within 5 days, text TOPICALS411 to 283-98. For international customers, text TOPICALS411 to +1 (516) 806-5364.

My package was stolen, lost, or damaged!

We’re sorry! Text TOPICALS411 to 283-98 and we’ll look into it for you. For international customers, text TOPICALS411 to +1 (516) 806-5364.


Returns and Exchanges

What’s your refund policy?

We have a 45-day return policy, so that you can ensure you love your products. If you don’t, no hard feelings. Please send us your order number and email, and we will process your return for a full refund. We’re super mindful of the impact shipping has on the environment so we'd rather you gift a Topicals’ product you don’t like to a friend or a homeless shelter. Sometimes a product doesn't work for you, but works for others. If an item arrives damaged, we'll replace it for you!

I got the wrong order.

Shoot us a text saying TOPICALS411 at 283-98 and we’ll get this fixed for you! For international customers, text TOPICALS411 to +1 (516) 806-5364.